Course curriculum

  • 1

    Welcome!

  • 2

    Definitions

    • Why do People Behave Aggressively Towards Medical Staff?

    • What is 'Violence'?

    • Quiz - Definitions
  • 3

    Legal Considerations

    • Assault and Self Defense

    • Levels of Force and Force Continuum

    • Working in Healthcare

    • Quiz - Legal Considerations
  • 4

    General Safety Behaviors

    • Scene Safe?

    • S.I.V.A. and Pre-Attack Indicators

    • Timeline and Cooper's Color Code

    • Video Examples of Real Attacks

    • Example 1 - setting up the punch

    • Example 2 - big punch

    • Example 3 - Knife attack

    • Quiz - General Safety Behaviors
  • 5

    When Conflict Happens

    • The OODA Loop

    • De-Escalation Techniques

    • 'Fighting without Fighting'

    • When All Else Fails

    • A Note on Firearms

    • Quiz - When Conflict Happens
  • 6

    The Aftermath

    • What Happens After an 'Incident'
  • 7

    Conclusions

    • Course Sumary

    • Close

    • Course Review